Privacy Policy
Effective August 26, 2026
Information we collect
TrustFix collects the information you provide when creating an account, applying as a handyman, posting a job, submitting an estimate, sending a message, scheduling work, or leaving a review. This can include your name, email, phone number, ZIP code, business information, skills, job details, messages, and platform activity.
How we use information
- Operate accounts and match homeowners with approved handymen
- Review handyman applications and maintain Trust Scores
- Send account, security, and service notifications
- Prevent abuse, investigate reports, and improve TrustFix
Who can see information
Approved handymen can see open job details needed to decide whether to submit an estimate. Homeowners can see estimates and relevant approved-handyman profile information. Once matched, the homeowner and handyman can see their shared job messages and scheduling information. Private account credentials are not displayed to other users.
Service providers
TrustFix uses hosting, authentication, database, domain, and email-delivery providers to operate the service. These providers process information only as needed to provide their services.
Retention and choices
We retain information while an account is active and as reasonably needed for safety, disputes, legal compliance, and business records. You may request correction or deletion of eligible information, although some records may be retained where required or necessary for legitimate purposes.
Security
We use account authentication, encrypted connections, database access controls, and limited administrative access. No online system can be guaranteed completely secure, so use a unique password and report suspicious activity promptly.
Contact
Contact TrustFix with privacy questions or requests using the contact information available on the website.